Orders
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Product quality
Silver (Platinum plated) NO. The color is kept clean and shine. You can wear them in water.
Gold (Gold plated 24k) NO. Gold plating is applied to change the color of the product, making it last even more.
With normal day to day use and in water, even something which is based on gold-plated silver 925, will lose its color after quite some time (several months). This is a natural procedure of the material.
In the final stage we can see the clean silver, shining surface of metal. It can be gold plated again at your own cost. But based on the price of the product and the long life span, we can reassure you that it will have payed off its value.
Yes, you can. You must though keep them away from salt, by cleaning them using clear/distilled water.
Note: You should care while using sunscreen or tanning oil, which can change the color of the jewel (as we discussed before about perfumes and creams), more than the fact that you’re going to swim with them.
If silver 925 does not cause you an allergic reaction, then typically you can wear all marsmallow jewels. The do not contain nickel and lead, which is the important information for those who are allergic.
Under any circumstances, you should be based on your own judgement and experience.
If you want to learn more on how to treat your jewels correctly, click the link below:
METALS: We mostly use steel and platinum or gold plated brass (24k or 18k) nicker free.
ROCKS: We use semi-precious stones such as hematite, nephrite, natural pearl, zircon, chaolite, natural shells and glass.
Returns
Shipping - Delivery
Greece:
1-3 working days or 1-5 working days for inaccessible areas.
Abroad (EU and UK):
4-10 working days
Greece:
Shipping costs 3€. In case of paying on delivery (cash on delivery), shipping costs 2,5€ more.
Abroad (EU and UK):
Shipping costs 10€.
After the order is shipped, you’ll be notified via email that your order status changed from “processing” to “complete”. This email will contain the tracking number.
Click on the link below and use the tracking number you received for your order, to see where your order is:
http://www.speedex.gr/isapohi.asp NOTE: This link is for tracking orders shipped by SpeedEx. DHL tracking link will be added soon.